How does it look?
Contactless check-in
- Start the process, with a booking conformation email followed by a pre arrival email.
- Ask for preferences such as cuisine, room view, food allergies, ETA, flight number, special requests.
- Reassure guests about hygiene standards with custom checklists through pre arrival email.
- QR Code + Alphanumeric code for easy identification on arrival.


Digital Registration and health declaration
- Guests can upload identification documents from their personal devices.
- Collect Health declarations from guests who are checking in and minimize risks of an outbreak.
- Generate PDF with guest’s e-SignaturesOCR (optical character recognition) enabled auto fills.
Room and service upgrade with self check-in
- Guests can upgrade room of their choice.
- Staff can physically verify the guest upgrade request.
- Provide a link to mobile concierge for guests to view information about the room, upgrades available and property information.
- Guest can also book ancillary services during self checkin.


Integrated payment solution
- Credit card authorization form.
- Integration with hotel’s payment gateway.
- Trigger charge to Credit Card on file.
- Multiple payment options.
- Custom notification screen for check-out instructions.
Hotel request management with mobile concierge
- Order In room dining through digital menu on mobile concierge.
- Allow guests to create requests, request room orders right from their devices.
- Perform service recovery during guest stay with in stay glitch management.
- Sell F&B Upgrades, Spa offers and daily discounts directly through the mobile concierge


Customized feedback and surveys
- Design custom feedback forms as per guest segment.
- Send guest surveys automatically via email.
- Collect guest feedback at departure on tablets.
- Make use of xperium TripAdvisor partnership to increase reviews.
- No login required to post TripAdvisor reviews.
- Design custom feedback forms as per guest segment.
- Send guest surveys automatically via email.
- Collect guest feedback at departure on tablets.
- Make use of xperium TripAdvisor partnership to increase reviews.
- No login required to post TripAdvisor reviews.
Self Checkout
- Billing Integration with PMS
- Real-time & updated folio view
- Proforma Invoice and Final Invoice
- Bill to company for corporate guests
- Express check-out.
- Dispute management incase not billed correctly
