Contactless Check-In

In association with:

Ensure a safe and delightful experience with Xperium contactless

No app or Kiosk required

Contactless checkin

Digital registration and health declaration.

Room and service upgrade with self checkin.

Integrated payment solution.

Hotel request management with mobile concierge.

Customised feedback and surveys.

Self checkout.

How it works

Step - 1

Enable the xperium addon to the channel manager

Step - 2

Step - 3

Manage contactless feature from the xperium dashboard

How does it look?

Contactless check-in

Start the process, with a booking conformation email followed by a pre arrival email.
Ask for preferences such as cuisine, room view, food allergies, ETA, flight number, special requests.
Reassure guests about hygiene standards with custom checklists through pre arrival email.
QR Code + Alphanumeric code for easy identification on arrival.

Digital Registration and health declaration

Guests can upload identification documents from their personal devices.
Collect Health declarations from guests who are checking in and minimize risks of an outbreak.
Generate PDF with guest’s e-SignaturesOCR (optical character recognition) enabled auto fills.

Room and service upgrade with self check-in

Guests can upgrade room of their choice.
Staff can physically verify the guest upgrade request.
Provide a link to mobile concierge for guests to view information about the room, upgrades available and property information.
Guest can also book ancillary services during self checkin.

Integrated payment solution

Credit card authorization form.
Integration with hotel’s payment gateway.
Trigger charge to Credit Card on file.
Multiple payment options.
Custom notification screen for check-out instructions.

Hotel request management with mobile concierge

Order In room dining through digital menu on mobile concierge.
Allow guests to create requests, request room orders right from their devices.
Perform service recovery during guest stay with in stay glitch management.
Sell F&B Upgrades, Spa offers and daily discounts directly through the mobile concierge