Client name: Regal Réseau Hotel & Spa
Number of properties: 1
Association with AxisRooms: 2018
Solutions offered: Channel Manager
Regal Réseau Hotel & Spa drives OTA sales by 48% with AxisRooms channel manager
About the client
Founded in 1971, Regal Réseau is a luxury 5-star boutique property in Negombo, Sri Lanka. It stands out for its modern and eclectic design, including a rooftop motorbike -and-galaxy themed nightclub, restaurant known for its delectable food, karaoke lounge, spa, etc. It has garnered glowing reviews on several hotel booking platforms from its patrons – both leisure and business travelers.
Challenges
Without a reliable channel manager offering stable connectivity to leading OTAs, this 5‑star contemporary property in Sri Lanka’s fiercely competitive market struggled with critical operational gaps:
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- Rates and availability had to be updated manually, creating parity errors and frequent overbookings.
- The property’s visibility on OTAs remained limited, weakening its competitive edge.
- OTA sales lagged, directly impacting revenue growth.
Solutions
To overcome these challenges, Regal Réseau turned to AxisRooms’ Channel Manager.
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- Integration with Agoda and Booking.com, the property’s choice of OTAs.
- Seamless, two-way integration between the channel manager and the Hotel PMS.
“Our search for a robust channel manager ended with AxisRooms in 2019. Since then, it has offered us a seamless and stable connection with our primary OTA partners – Booking.com and Agoda, along with our Hotel PMS.”
– Chamath Gamage, General Manager.
Benefits
Following the implementation of the AxisRooms Channel Manager in 2019, Regal Réseau Hotel & Spa has been experiencing measurable business benefits year on year.
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- Instant and auto-update of rates and inventories, leading to parity issues, zero overbooking and improved guest satisfaction.
- Significantly enhanced visibility on OTAs, resulting in a 48% spike in OTA sales and a 47% boost in revenue.
“The automation saves us 90% of our daily time, allowing us to attend to guest needs. AxisRooms’ support is excellent. Their team understands our needs and resolves issues promptly.”
– Chamath Gamage, General Manager.
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Testimonials
“Our association with AxisRooms has been quite beneficial for us. With their channel manager, we have been able to sell more via online sales channels and witnessed a tremendous increase in our occupancy rate. Their revenue management service has improved our ARR and overall revenues in the last three years.”
Prasanth, Director of OperationsShelter Beach Resorts