We all know that the ongoing pandemic has impacted nearly all types of business models. When we talk about the hospitality industry, adapting to the new norms like contactless guest service doesn’t just keep guests safe. It also empowers hotels across size, category, offering, and location to stay competitive. Being a relatively new trend around […]

For hotels, Online Travel Agents (OTAs) are one of the key distribution channels to market and sell their rooms. These third-party service providers sell your hotel rooms to their end-users. OTAs can help hoteliers sell more rooms to drive revenue growth with their deep reach across regions combined with a top-notch marketing strategy. This "all [...]

The global hospitality business is still bearing the brunt of COVID-19. Hotel business across countries is in shambles. However, experts believe that the hospitality business will be the first to bounce back as soon as normalcy is restored. Why? People are eagerly waiting to travel after staying indoors for months together. And the moment travel resumes, [...]

Personalization is an important part of any business. Customers appreciate it when hoteliers offer them curated experiences. They seek and even expect businesses to offer unique guest experiences to them. However, personalization in hotels is often misunderstood with customization. Personalization in hotels mainly refers to adapting products and services or even marketing strategies to meet [...]