Riff Hikkaduwa, Sri Lanka

Riff Hikkaduwa is a luxury, 5-star design hotel in Sri Lanka that combines contemporary architecture, local artistic influences, and a scenic coastal setting. Opened in 2018, the hotel was designed by Vinod Jayasinghe, one of Sri Lanka’s most accomplished architects. Its open spaces, distinctive wooden details, and rooftop ocean views offer guests a thoughtful connection to the surrounding landscape. The property received the Tripadvisor Travelers’ Choice badge in 2026.

In tourist hotspots like Hikkaduwa, Sri Lanka, premium luxury resorts often see 60% or more of their bookings coming via OTAs. That’s why the management at Riff Hikkaduwa wanted to automate and streamline OTA distribution from day one. But without the right channel manager, it was difficult for them to:

• • Ensure real-time distribution of rates and inventory on multiple OTAs
  • Manually updating OTAs was time-consuming, error-prone, and led to overbookings, which was a recurring challenge
  • Ultimately, they struggled to sell more via OTAs and drive revenue

As a trusted distribution solution partner to thousands of luxury properties, AxisRooms implemented its Channel Manager to help Riff Hikkaduwa drive OTA sales.

• • Connected the property to its preferred OTA channels, including Expedia, Booking.com, Trip.com, etc
  • Integrated the channel manager with their existing Hotel PMS

“For a luxury 5‑star property like ours in a highly competitive Sri Lankan hospitality market, OTAs are vital—they account for the majority of our bookings. Our search for a robust channel manager ended with AxisRooms in 2018. Since then, it has offered us a seamless and stable connection with our primary OTA partners – Expedia, Booking.com, and Trip.com.  — Indika Nagahawatta, Resident Manager, Riff Hikkaduwa

Since 2018, over the last 7-6 years, Riff Hikkaduwa has improved its OTA distribution strategy with AxisRooms’ Channel Manager. The property moved from a fragmented, manual workflow to a centralised, automated system—eliminating operational friction and unlocking quantifiable business outcomes.

• • Real-time update of rates and inventories across all connected OTAs, thanks to AxisRooms’ stable connectivity
  • Rate and availability parity across all OTAs, eliminating overbookings
  • Automatic push of rules, such as minimum stay requirements and cancellation policies, onto all OTAs
  • Improved OTA visibility leading to more sales
  • Registered 39% more OTA sales and a 22% boost in OTA sales revenue in 2025 vs 2024

“AxisRooms’ KPI dashboard allows us to benchmark performance and make data‑driven decisions. Their support team understands our needs and resolves issues promptly.“

– Indika Nagahawatta, Resident Manager, Riff Hikkaduwa