Hospitality trends to look out for in 2019
Innovation is the way forward. Believe it or not, the customers and users of today are extremely vigilant as to how and where their time is being spent. This means the business owners, and designers are under an even thorough scrutinization when it comes to what kind of experience are they offering to the customers. In the hospitality industry too, customer experience and satisfaction has a big impact in the success or failure of these companies. Be it the new methods of on-boarding or adding seamless payments, the hospitality industry is truly experiencing groundbreaking developments. In this post, we are going to understand the various trends that are going to rule for hospitality industry in 2019. So, without any further ado, let’s discuss the various hospitality trends that you must look out for in the year 2019.
- Urgency of Seamless Technologies – Technology, just like any other sector in the world, stands the chance of creating an incredibly transformative disruption in the hospitality sector too. By enabling a higher level of software sophistication and personalization, the products as well as the services can be made truly seamless. POS billing software using cloud technology has been one of the most popular elements in this technological revolution in the consumer experience of hospitality industry. And it’s not just the billing software that has been revolutionized, cutting edge property management softwares, too, have been introduced in the markets. Facial recognition technology and the widespread adoption of IOT too will be a rampant trend in 2019 for the hospitality industry.
- Minimalistic and Natural Design – Gone are the days when the consumers preferred the shiny colors and unnecessary visuals. The customers of today are more inclined towards the NYC feel as compared to that of Italian. The increasing adoption of minimalistic designs in the hotels and their products can be a testament to this. Part of the reason as to why the minimalistic and natural design will see much higher adoption, is that the absence of clutter instills a sense of calm in the minds of consumers.
- Brand Magic – With the rising number of social media users, and hence its influence in the lives of people, the benefits of engaging directly with the customers on a daily basis cannot be underestimated. That means building a brand out there in the world wide web and generate leads, create tribe and even gain traction for various occasions is a must for every business in the hospitality sector. If you decide to start building a brand online by this new year, you can start reaping benefits by the time festive season is around the corner.
- Reputation Management – This is perhaps the most profound thing that your hospitality business must be focus upon as 2019 approaches. Today, in this online world, more 65 percent of customers check reviews and rating online before any purchase or buying decision, even more when it comes to booking hotels or choosing restaurants for eat-outs. This makes it even more important to put in place a system for reputation management.
So, these were the most prevalent trends in the hospitality sector for 2019. Think we miss any interesting point here? Or maybe you want to add something to these points? Feel free to let us know in the comment box.